Refund policy

Returns, Exchanges & Refunds Policy 

Applies to online, phone/message, and in-store purchases 

1. Definitions 

An online purchase includes any website order, phone order, or message-based order where the customer paid  before inspecting the product in person. 

2. Online purchases 

• Requests made within 14 days of delivery may qualify for a refund to the original payment method, an  exchange, or store credit. 

• Requests made after 14 days and up to 6 months from delivery may qualify for an exchange or store credit only. • No refund to the original payment method is available after 14 days. 

• Original shipping charges are nonrefundable. 

• For a change of mind, the customer is responsible for return shipping. 

• For an authorized product-quality complaint or a mistake made by R Hair, R Hair will provide or cover return  shipping. 

3. In-store purchases 

• Requests made within 14 days of purchase may qualify for an exchange or store credit only. • Requests made after 14 days and up to 6 months from purchase may qualify for an exchange or store credit  only. 

• In-store purchases are not eligible for a refund to the original payment method. 

• No return, exchange, or store credit is available after 6 months. 

4. Product condition requirements 

• Hair must be unused, unworn, uninstalled, and unaltered. 

• Hair must not be washed, cut, colored, toned, bleached, chemically treated, brushed excessively, or otherwise  modified. 

• Opened hair packages may still qualify if the hair remains unused and unaltered. A $10 repacking fee applies  per opened package. 

• Products must be returned with proof of purchase and in a condition suitable for inspection and resale. • Truss, RG, and other cosmetic or hair-care products must be unopened, unused, sealed, and in resalable  condition.

5. Final-sale items 

• All clip-in extension purchases are final sale. 

• All clearance-section purchases are final sale, whether purchased online or in store. 

• Discounted items that are not marked as clearance follow the standard policy. 

• Final-sale status does not prevent R Hair from reviewing a verified merchant error or manufacturing defect. 

6. Exchanges and store credit 

• Exchange and store-credit value is based on the actual amount paid, after discounts. • If the replacement item costs more, the customer pays the difference. 

• If the replacement item costs less, the remaining value is issued as R Hair store credit. • Store credit is issued as an R Hair e-gift card and does not expire. 

• A $10 repacking fee per opened package may be deducted from the exchange or store-credit value. 

7. Online returns and exchanges 

• A return must be requested and approved before the item is sent back. 

• Once approved, the customer must ship the item within 7 calendar days. 

• Items sent without prior authorization may not be accepted. 

• Customers who need a replacement immediately may purchase a new item. Any eligible refund on the original  purchase will be processed only after the returned product is received, inspected, and approved. • Customers who can wait may receive the replacement after the original product is received, inspected, and  approved. 

8. Product-quality complaints 

• Product concerns must be reported within 14 days of delivery for online purchases or within 14 days of  purchase for in-store purchases to remain eligible for a possible refund. 

• R Hair may request photos, videos, care history, installation details, and information about washing, coloring,  heat, or chemical treatment before authorizing a return. 

• A prepaid return label does not mean that R Hair has confirmed a defect. 

• The product must be returned for inspection before any remedy is approved. 

• Within the first 14 days, an approved remedy may include replacement, partial or full store credit, or partial or  full refund to the original payment method. 

• After 14 days and up to 6 months, approved remedies are limited to exchange or store credit. • Products that have been used or altered may be ineligible if the condition prevents R Hair from determining  whether the issue was caused by manufacture, installation, care, coloring, or other treatment. 

9. Wrong item or merchant error 

• If R Hair ships or provides the wrong color, length, method, quantity, or item, R Hair will cover the return  shipping and first offer a replacement. 

• If the correct replacement is unavailable or cannot be provided within a reasonable timeframe, R Hair may  offer store credit or a refund to the original payment method.

10. Special orders 

Special orders follow this standard Returns, Exchanges & Refunds Policy together with the separate Special Order  terms regarding deposits, special-order fees, timing, and customer approval. 

11. Processing time 

Approved refunds, exchanges, or R Hair e-gift cards are processed within 3-5 business days after the returned  product is received and inspected. Banks and card issuers may require additional time to post a refund. 

12. How to request assistance 

Contact R Hair Extensions at (305) 305-8862 or rhairnaturalextensions@gmail.com. Please include your name,  order number or receipt, purchase date, reason for the request, and any requested photos or supporting  information. 

R Hair Extensions reserves the right to inspect all returned products and apply this policy based on the documented condition of the item and the facts of the transaction.